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REFUND & EXCHANGE POLICY


We will gladly refund or exchange Merchandise within 30 days of purchase if the purchase is  returned in it’s original condition (i.e unworn and has all swing tickets and labels attached) with the original proof of purchase (till slip).

Returns or exchanges will be refused in the following circumstances; 
  • In the interest of maintaining hygiene standards, underwear bottoms, swimwear without protective strip, hosiery that have been removed from the original packaging and earrings for pierced ears. 
  • Any Garment that has been altered or tampered with.
  • Opened cosmetics, Fragrances and Bathshop products.
  • Any soiled Garments

We will gladly refund, repair or exchange merchandise which is defective, unsafe or hazardous, or merchandise which does not meet the standards set out in the Standards Act (no. 29 of 1993), provided that the merchandise has not been damaged as a result of wear and tear, negligence or non-adherence to cleaning and other applicable instructions or safe care.  The defective merchandise may only be returned to Stuttafords within 6 months from date of purchase. 

  • Gift exchange must be returned with a gift receipt.
  • Gift Vouchers will not be refunded under any circumstances.
General terms and conditions for the stuttafords.co.za web site and database proprietor: Stuttafords International Fashion Company (Pty) Ltd ("Stuttafords")
The products and services (collectively, the "Products and Services") offered by or through the STUTTAFORDS web site are made available subject to the following Terms and Conditions. By using the STUTTAFORDS web site, you agree to be bound by, and to comply with, these Terms and Conditions and any further Terms & Conditions that STUTTAFORDS may prescribe from time to time. STUTTAFORDS reserves the right to make changes to this site and these disclaimers, terms, and conditions at any time.
Please read these Terms and Conditions carefully, and should you have any questions please directed them to: info@stuttafords.co.za
Please note that certain products are available at selected stores only.
 

STANDARD TERMS AND CONDITIONS FOR PRIVE CARD

General Rights and Obligations

  • The cardholder responsible for the safekeeping and proper use of the card and the card may only be used by the cardholder.
  • The cardholder may at any time instruct Stuttafords to close his/her credit facility.
  • The cardholder must advise Stuttafords if he/she changes his/her contact details, residential address or work address.
  • Stuttafords is entitled to make whatever enquiries it feels necessary in assessing the cardholder’s application for credit or credit limit increase.
  • If the credit is approved, Stuttafords is entitled to resister details about the conduct of the cardholder’s account at the credit bureau.

Lost Card Indemnity
In the event that the cardholder shall lose and/or should the card be stolen and provided that such loss or theft is reported to Stuttafords in writing within 24 (twenty-four) hours of the occurrence of the relevant event, the cardholder shall not be liable for any purchases made on his/her account with the lost/ stolen card.

Indemnity in the event of death or permanent disability as a result of an accident

In the event of the death or permanent disability of the cardholder or his/her spouse, the cardholder shall not be liable to pay Stuttafords the amount owing to Stuttafords in respect of purchases made with the card as at the date of death or the date upon which the accident causing the permanent disability occurred, as the case may be, it being recorded that Stuttafords’ claim in the respect of such indebtedness shall be waived by Stuttafords. The aforementioned benefit and waiver is subject to the condition that the death of the cardholder or his/her spouse or thee permanent disability of the cardholder or is/her spouse is reported to Stuttafords in writing within a period of 14 (fourteen) days from the date of the death of the cardholder or is/her spouse or the date upon which the accident giving rise to the permanent disability of the cardholder or his/her spouse occurred, as the case may be.

Marketing

The marketing options the cardholder selects on the application form will continue to apply until otherwise notified by the cardholder to Stuttafords.

Credit Limits

  • Stuttafords will review the cardholder’s credit limit annually if he/she elected the annual increase option.
  • The cardholder may at any time instruct Stuttafords to reduce his/her credit limit.

Interest and Charges

  • Interest at the maximum rate in accordance with the National Credit Act will be charged on amounts in arrears.
  • A card fee will be raised monthly.

Statements and Payments

  • Stuttafords will send the cardholder a statement every month detailing the amounts he/she has to pay.
  • The cardholder will be required to pay a minimum installment monthly.
 
Copyright
All content included on this web site, such as text, graphics, logos, button icons, images, audio clips, databases and software, is the property of STUTTAFORDS or its content suppliers and protected by South African and international copyright laws. Furthermore, the compilation (meaning the collection, arrangement, and assembly) of all content on this web site is the exclusive property of STUTTAFORDS and protected by South Africa and international copyright laws.
Without derogating from the above, STUTTAFORDS authorizes you to view, copy, download to a local drive, print and distribute the content of this web site, or parts thereof, provided that:
1. Such content is used for information purposes only;
2. Such content is used for non-commercial purposes. You are expressly prohibited from incorporating any of the material from this web site in any other work, publication or web site of your own or belonging to another.
3. Any reproduction of material from this web site or portion thereof must include this notice in its entirety.
 
Liability disclaimer
The information, content, services, products and materials published on this web site, including without limitation, text, graphics and links are provided on an "as is" basis. STUTTAFORDS makes no representations or warranties of any kind, express or implied, as to the operation of this web site or the accuracy, correctness or completeness of the information, contents, materials, or products included on this site. Without limiting the generality of the aforegoing:
1. STUTTAFORDS does not warrant that this web site, will be error free, or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality; and
2. Whilst STUTTAFORDS has taken reasonable measures to ensure the integrity of this web site and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this web site are free of viruses, Trojans, bombs, time-locks or any other date or code which has the ability to corrupt or affect the operation of your system.
 
Limitation of liability
In no event shall STUTTAFORDS and its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this web site. Such limitation shall also apply with respect to damages resulting from the inability to use this web site, the operational failure of this web site, or for any information, data, products, and services obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, delict, strict liability or otherwise, even if STUTTAFORDS and/or any of its suppliers has been advised of the possibility of damages.
 
Professional information
Although reasonable step have been taken to ensure the accuracy and completeness of the contents, data and information on this site, there may be instances where such information proves inaccurate or incomplete. Before placing any reliance on the data and information provided on this site please consult STUTTAFORDS directly. You should take all reasonable steps to ensure and verify the accuracy of the contents, data and information obtained from this site.
 
Applicable law
These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of the High Court of the Republic of South Africa (WPD Division) in respect of any disputes arising in connection with this web site.
 
Privacy policy
STUTTAFORDS is dedicated to maintain the privacy of its online visitors and users. On this site, STUTTAFORDS does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly.
Any information collected is used solely by STUTTAFORDS and its business partners who are involved in the operation of this site for internal purposes. STUTTAFORDS client lists are never sold to third parties, and we will not share personally identifiable information with third parties unless the person who has submitted the information has authorized us to do so, or if we are required to by law.
 
Violation and waiver
Should you violate these Terms and Conditions or any other rights of STUTTAFORDS, we reserve the right to pursue any and all legal and equitable remedies against you. If we should fail to enforce any right or provision in these Terms and Conditions, you agree that this failure does not constitute a waiver of such right or provision or of any other rights or provisions in these Terms and Conditions.
If a court should find that one or more rights or provisions set forth in these Terms and Conditions are invalid, you agree that the remainder of the Terms and Conditions shall be enforceable and that, to the extent permitted by law, the court shall give effect to the parties' intentions, as reflected in any such right or provision that has been declared invalid or unenforceable.
 
STUTTAFORDS FASHION THAT WON'T FADE COMPETITION / PROMOTION
  1. The Stuttafords Fashion that won’t fade competition/promotion will run from Monday 12 March 2012 to Friday 30 March 2012. 
  2. This offer is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. You understand that you are providing your information to Stuttafords and not to Facebook or Twitter. The information you provide will only be used by Stuttafords. 
  3. This is a facebook competition/promotion only. 
  4. Winners will be selected via an automated lucky draw system. Two winners will be selected per week. 
  5. Winners will be notified via telephone or email and will receive their prizes once the competition closes. 
  6. Unless expressly stated otherwise these terms will apply to all competitions offered on this web site. In the event of conflict between these terms and the rules applicable to any specific competition, the specific competition's rules will prevail. 
  7. All competitions offered on this website will be open to residents of South Africa only unless expressly stated otherwise. 
  8. Winners will be notified telephonically or via email. 
  9. Anyone working for us or for the specified competition partner, or for any of our affiliated companies, or for any of our advertising, media or PR agencies, as well as any family members or associates of the aforesaid persons are prohibited from entering a competition offered on this website. 
  10. No cash alternative is available to any prize. 
  11. The closing date for any competition will be as stated. The judges cannot accept responsibility for late entries. 
  12. Entrants must also be over 16 years of age, unless the prize involves travel, where entrants must be 18 years of age or older. Entrants expressly declare that they are duly authorized to participate in the competition. 
  13. The judge's decision will be final. We will not enter into correspondence. 
  14. All entrants' information can be used by Stuttafords for marketing communication. 
  15. We reserve the right to cancel any competition without notice at any time. 
  16. Multiple winners may be subject to tie-break to decide an outright winner. 
  17. We may re-allot prizes if we are unable to contact selected winners. Please ensure that you provide the correct contact details. 
  18. Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in disqualification. 
  19. Winners may be required to be photographed for publicity purposes or to participate in a radio or television broadcast. No fees will be payable in this regard. 
  20. Prizes are non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. You must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize, and that prize will be re-allotted. 
  21. Where prizes involve travelling abroad, winners must be in possession of a valid passport, required visas and the relevant health certificates. 
  22. We accept no responsibility for any incorrect or incomplete registration details that you may supply as part of your registration.
  23. If any prize offered is unavailable, we reserve the right to select alternative prizes of equivalent value and we reserve the right to modify, supplement or withdraw all or part of this competition without notice and no refunds of costs of entry will be payable.
  24. Entrants acknowledge that in consideration of the prize offered to winners by us the winning entries may be released, performed or displayed to the public by us or any company connected with the promotion. This will be in the form of the winner's name and place of origin. Entrants agree that we are the owner of all right, title and interest in all entries, including the entire copyright, whether now existing or howsoever, arising in the future, including all worldwide rights to promote, reproduce for commercial use or otherwise, edit, advertise and publicise, produce, record and reproduce by any art medium or method whether now known or later developed ('Exploitation Rights') to be exercised in our sole discretion throughout the world for the full term of copyright and other rights in the entries and all extensions thereof including for the avoidance of doubt the right to register any design rights and/or trademarks. Entrants undertake to do all things necessary, including the execution of any requisite documentation to transfer the Exploitation Rights to us, as and when requested by us. 
  25. Further, the entrant irrevocably and unconditionally waives all moral rights to which they may now or at any time in the future be entitled pursuant to any copyright law and under any similar law in force from time to time anywhere in the world in respect of all works referred to herein. 
  26. Stuttafords International Fashion Company (Pty) Ltd and their respective shareholders shall not be liable in any way whatsoever for any loss, damage, injury or costs, howsoever arising, suffered as a result of your participation in a competition.